123m FAQ – Answers for Pakistani Betting Players

Click "Forgot password?" on the login page. Enter the email address or Pakistani mobile number linked to your 123m account. We'll send a reset link within a few minutes. The link is valid for 30 minutes – if it expires before you use it, simply repeat the process. If you don't see the email, check your spam or junk folder. Still stuck? Contact support@123m.bet with your registered mobile number and our team will verify your identity and assist you directly.

You can register and make small deposits without full document verification. Identity verification (KYC) is triggered when your account reaches a certain withdrawal threshold or when our compliance team requests it as part of a routine security check. When asked, you'll need to upload a clear photo or scan of your CNIC (both sides). Verification is usually completed within 24 hours. Until verified, withdrawal amounts may be limited. This process is standard at all legitimate betting platforms and protects both you and 123m from fraud.

Yes, but contact details can't be changed directly within account settings for security reasons. Contact support@123m.bet and request the change. The support team will ask you to verify your identity using your CNIC details and date of birth before updating your contact information. This prevents anyone else from changing your details without your knowledge. The process typically takes 24–48 hours.

If you wish to permanently close your account, contact support@123m.bet and state your request clearly. Before the account is closed, any real money balance will be returned to your verified payment method. Bonus funds that haven't met wagering requirements will be voided. If the reason for closing is gambling-related harm, we strongly recommend using self-exclusion instead of closure – self-exclusion prevents you from opening new accounts using the same details, which closure does not.

No. 123m's Terms and Conditions allow only one account per person. Duplicate accounts are identified through CNIC details, mobile numbers, payment methods, and device fingerprints. If a duplicate account is found, both accounts may be suspended and associated funds voided. If you've lost access to your account, use the password reset function or contact support rather than creating a new one.

You must be at least 18 years old to register and bet on 123m. Age is verified during registration and again during KYC document checks. Any account found to belong to a person under 18 will be immediately closed and any deposits returned. If you're concerned a minor has opened an account using your details, contact support@123m.bet immediately.

Log in to your 123m account and click "Deposit" in the top navigation or from your account menu. Choose your payment method from the options – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard. Enter the amount you wish to deposit (minimum is Rs 200), follow the payment instructions for your chosen method, and confirm. Easypaisa and JazzCash deposits typically credit within seconds. IBFT bank transfers may take up to 30 minutes during banking hours.

The minimum deposit at 123m is Rs 200. There is no fixed maximum deposit limit, though your payment method provider may have its own limits. For example, Easypaisa and JazzCash wallets have daily and monthly transaction caps set by the State Bank of Pakistan – these are enforced at the wallet level, not by 123m. If you need to deposit large amounts regularly, IBFT bank transfer is the most flexible option.

123m does not charge any fees on deposits. The full amount you deposit is credited to your account balance. However, your payment provider may apply their own transaction fees. Easypaisa and JazzCash typically do not charge for incoming transfers from personal wallets, but it's worth checking your wallet's own fee schedule. If you notice a discrepancy between what you sent and what was credited to your 123m account, contact support@123m.bet with a screenshot of your payment confirmation.

Wait a few minutes first – Easypaisa and JazzCash deposits almost always credit within 60 seconds but can occasionally take longer during high traffic periods. IBFT transfers may take up to 30 minutes. If your deposit hasn't appeared after 30 minutes (or 2 hours for IBFT), contact support@123m.bet. Include your registered email, the payment method used, the exact amount, and a screenshot of the payment confirmation from your wallet or bank. Our team will trace the transaction and resolve it, typically within a few hours.

No. 123m does not accept third-party payments. All deposits must come from a payment account – Easypaisa wallet, JazzCash account, bank account, or card – registered in the same name as your 123m account. If a payment is received from a third-party account, it will be returned and your account may be flagged for review. This policy exists to prevent money laundering and to protect your account from fraud.

The 100% welcome bonus up to Rs 50,000 is applied automatically to your first qualifying deposit – no promo code is required. Make sure your account is fully verified before depositing to ensure the bonus is credited correctly. The bonus will appear in your account balance within a few minutes of your deposit being confirmed. If you had a promo code from a friend or campaign and didn't enter it during registration, contact support before your first deposit to have it applied retroactively.

Log in to your account and go to the Withdraw section. Select your preferred payment method – the same method you used to deposit is usually pre-selected. Enter the amount you wish to withdraw (minimum Rs 500), confirm the details, and submit. Withdrawals to Easypaisa and JazzCash are typically processed within 5 minutes of approval. IBFT bank transfers take up to 2 hours during banking hours. Your withdrawal request will show as "Pending" until approved, then "Processed" once complete.

Easypaisa and JazzCash withdrawals: typically within 5 minutes of approval. NayaPay and SadaPay: within 15 minutes. IBFT bank transfer: within 2 hours during banking hours (Monday to Friday, 9am–5pm Pakistan time) – weekend IBFT requests may take until the next business day. Visa/Mastercard: 2–5 business days depending on your bank. Approval itself is usually within 1 hour. If your withdrawal shows as "Approved" but hasn't arrived after the typical window, contact support@123m.bet.

The minimum withdrawal at 123m is Rs 500. There is no fixed maximum for standard verified accounts. Very large withdrawal amounts may require additional verification documentation before processing, which is standard practice at legitimate platforms. If you're on the VIP programme, your withdrawal limits are higher and processing is prioritised. Contact support@123m.bet if you have a large withdrawal pending and want an update on its status.

Common reasons a 123m withdrawal gets rejected: your account is not yet fully KYC verified; bonus wagering requirements on your balance have not been met; the withdrawal amount includes uncleared bonus funds; or a technical mismatch between your account name and the registered payment account name. When a withdrawal is rejected, you'll receive an email explaining the reason. Resolve the stated issue and re-submit. If you believe the rejection was an error, contact support@123m.bet immediately with your withdrawal reference number.

123m does not charge withdrawal fees on standard requests. You receive the full amount you withdraw. However, if you have made no betting activity since your last deposit, a processing fee may apply under certain circumstances – see the full Terms and Conditions for details. Your payment provider may also apply their own incoming transfer fees, though most Pakistani mobile wallets don't charge for receiving funds. If you're unsure about a deduction, contact support with your transaction details.

New players receive a 100% match bonus on their first deposit, up to a maximum of Rs 50,000. If you deposit Rs 10,000, you receive Rs 10,000 in bonus funds – giving you Rs 20,000 to bet with. The bonus is credited automatically and does not require a promo code. To convert bonus funds to real withdrawable cash, you must complete the wagering requirement (typically betting through the bonus amount a set number of times). Full details are on the Promotions page.

A wagering requirement means you need to bet a certain total amount before your bonus converts to real cash you can withdraw. For example, a 10x wagering requirement on a Rs 5,000 bonus means you need to place bets totalling Rs 50,000 using the bonus funds before you can withdraw the bonus amount. Every bet you place contributes to this total. Progress is tracked in real time in your account dashboard under the Bonus section. Cricket betting, casino, and live dealer bets usually all count toward wagering, but at different contribution rates – check the Promotions page for exact rates.

Yes, all bonuses at 123m have an expiry period. The welcome bonus must be wagered within 30 days of being credited. Other promotional bonuses have their own time limits – these are stated clearly in each promotion's terms. If a bonus expires before you complete the wagering requirement, the unused bonus balance is removed from your account. Your real money balance is not affected. To avoid losing a bonus, check the expiry date when it's credited and pace your betting accordingly.

123m runs ongoing promotions for Pakistani players throughout the year. These include weekly reload bonuses for existing players, cricket loss cashback during major Pakistan series and PSL matches, and special offers during Eid festivals and major cricketing events. All current promotions are listed on the Promotions page. If you've opted into marketing communications during registration, you'll also receive email and SMS alerts when new offers become available before they're publicly announced.

Bonuses can be voided for several reasons: the bonus expired before wagering was completed; the account was found to be a duplicate or linked to another account; a third-party payment was used; or there was suspicious betting activity inconsistent with normal play. If you believe your bonus was removed in error, contact support@123m.bet with your account details and bonus reference. Do not create a new account to claim a new bonus – this will result in both accounts being closed.

123m covers PSL, all Pakistan international matches (Tests, ODIs, T20Is), IPL, Big Bash, The Hundred, and major ICC tournaments. For each match, you'll find markets including match winner, toss winner, total runs (over/under), total wickets, top bat scorer, top bowler, and first wicket method. During live play, in-play markets update ball by ball including next over runs, current partnership, and method of dismissal for the live batsman. The full cricket betting section has all currently available markets.

Yes. PSL is one of the most popular betting events on 123m for Pakistani players. During PSL season, all matches for Karachi Kings, Lahore Qalandars, Peshawar Zalmi, Multan Sultans, Islamabad United, and Quetta Gladiators are available. Pre-match odds are typically available 2–3 days before each game. In-play betting opens as soon as the first ball is bowled. You can also bet on PSL outright markets including tournament winner, top run scorer, and top wicket taker for the full season.

The minimum cricket bet on 123m is Rs 50. This applies to both pre-match and live in-play bets. Maximum stakes vary by market and match – major international matches and PSL finals typically have higher maximum limits than lower-tier domestic fixtures. If you want to place a very large bet on a specific market, contact support@123m.bet in advance to confirm the available limit for that particular market.

If a cricket match is abandoned or called off before a result can be determined (for example, due to rain before the minimum overs for a DLS result), all pre-match bets on that match are voided and your stake is returned to your account balance. In-play bets placed before the interruption that did not reach the minimum overs threshold are also voided. If a DLS result is reached and the match has an official result, bets are settled as normal. Specific rules for each market type are in the full Terms and Conditions.

Once a cricket match starts, live in-play markets open on 123m. Odds update continuously based on the match situation – after each ball, over, or wicket. Markets may be suspended briefly while very dynamic moments resolve (like a wicket falling mid-over) and then reopen. You'll see a "Suspended" label on markets while this happens. In-play bets are confirmed at the odds shown at the moment you click "Place Bet" – if odds change between clicking and confirmation, you may be asked to accept the new odds before the bet is placed.

123m offers multiple Teen Patti formats including Classic (the standard three-card version), Joker (which adds wild cards to the deck), Muflis (where the lowest hand wins), AK47 (Aces, Kings, Fours and Sevens are wild), and more. Tables are available at different stake levels, from low stakes starting at Rs 50 per hand up to high-stakes tables for experienced players. All Teen Patti tables at 123m use certified random number generators and are available 24/7. Visit the Teen Patti section to see all active tables.

123m offers both standard digital Baccarat and live dealer Baccarat streamed in real time with a human dealer. The game is Punto Banco – the most widely played version. You bet on either the Player hand, Banker hand, or a Tie. Two cards are dealt to each side, and the hand closest to 9 wins. Cards 10 and face cards count as 0, Aces count as 1. Baccarat has one of the lowest house edges in the casino – the Banker bet sits at around 1.06% house edge. Visit the Baccarat section to see live tables currently open.

123m offers live dealer casino poker games including variations of Texas Hold'em and Caribbean Stud Poker played against the dealer rather than other players. These are casino-format poker games, not poker rooms where you play against other players. Stakes vary by table – low-stakes tables start at around Rs 100 per hand. The full Poker section lists all currently active poker tables and their stake levels. Tables run around the clock with multiple seatings at any given time.

123m covers major esports titles including PUBG Mobile, CS2 (Counter-Strike 2), Dota 2, League of Legends, and Valorant. Betting is available on major international tournaments and regional leagues. Markets typically include match winner, map winner, total maps played, and first blood. Esports betting at 123m is increasingly popular with younger Pakistani players. See the full Esports Betting section for currently available tournaments and markets.

Yes. All digital casino games on 123m use certified Random Number Generators (RNG) that produce genuinely random outcomes. Game providers used by 123m are audited by independent testing laboratories. Live dealer games are streamed from professional studios with licensed dealers using physical equipment (real cards, real roulette wheels) – there is no software manipulation possible on live dealer tables. Return-to-player (RTP) percentages for each game are available within the game information panel. Standard casino games have RTPs of 95–98% depending on the game type.

Yes. 123m uses 256-bit SSL/TLS encryption for all connections, the same standard used by major banks. Your login credentials, personal data, and payment details are all transmitted and stored in encrypted form. 123m does not store your full card numbers – card transactions are processed through certified payment gateways. Personal data is handled in accordance with our Privacy Policy and is never sold to third parties. Two-factor authentication (2FA) is available and recommended for all accounts.

Log in to your 123m account and go to Account Settings → Security. Toggle on Two-Factor Authentication (2FA). You'll be asked to verify your registered mobile number via a one-time code. Once enabled, every login from a new device or browser will require you to enter a code sent to your mobile number in addition to your password. This adds a strong extra layer of protection to your account. We strongly recommend enabling 2FA, particularly if you keep significant funds in your 123m account.

Act immediately. Change your password from the account settings page or use the password reset function on the login page. Then contact support@123m.bet and report the suspected unauthorised access. Include details of any suspicious activity – bets you didn't place, withdrawal requests you didn't make. Our security team will review your login history, flag any suspicious activity, and work to secure your account. Do not delay – suspicious activity should be reported within minutes of being noticed to minimise any potential impact.

No. 123m will never ask for your password via email, SMS, WhatsApp, or any other channel. If you receive any message – regardless of how official it looks – asking for your login credentials, it is a phishing scam. Do not click any links or provide any information. Report the message to support@123m.bet with a screenshot. If you accidentally provided your password to a suspicious site, change it immediately and contact support. We will never penalise you for reporting a potential scam – we want to know about them so we can protect other players.

Your personal data – name, CNIC, date of birth, address, and payment details – is accessible only by authorised 123m staff for the purposes of account management, KYC verification, and security reviews. This data is never sold to third parties and is not shared for marketing purposes. It may be disclosed to relevant regulatory authorities if required by law. Full details of how we collect, store, and use your data are in our Privacy Policy.

Log in to your account, go to Account Settings → Responsible Gaming. You'll find options to set daily, weekly, or monthly deposit limits, and loss limits. Enter the value you want, confirm, and the limit takes effect immediately. Reducing a limit is instant. Increasing a limit requires a 24-hour waiting period to give you time to reconsider. Session time reminders can also be set from the same section. All responsible gaming tools are free and available 24/7. See the full Responsible Gaming page for detailed guidance.

Go to Account Settings → Responsible Gaming. You'll find two options: cooling-off period (24 hours, 7 days, or 30 days) or full self-exclusion (30 days, 3 months, 6 months, 1 year, or permanent). Both take effect immediately and cannot be reversed during the chosen period. During either, you cannot log in, deposit, or bet. Any real money balance can be withdrawn. Marketing communications are suspended immediately. If you need help activating these tools, contact support@123m.bet and the team will apply it directly for you.

The Responsible Gaming page has a full guide to warning signs, a self-assessment questionnaire, and detailed information on all the tools available in your account. If you or someone in your family is struggling, the first step is using the self-exclusion tool in your account settings. For additional support, contact our 24/7 support team at support@123m.bet – the team handles responsible gaming queries with full confidentiality and no judgement. There is practical help available and you don't have to figure it out alone.

Contact support@123m.bet directly and explain the situation. We take third-party welfare concerns seriously. While we cannot share account details with third parties due to privacy obligations, we can investigate and take protective action on an account when there is a reasonable welfare concern. Provide as much information as you're comfortable sharing – the account holder's name and registered mobile number, and a description of the concern. Our team will follow up confidentially within 24 hours.